Frequently asked questions
CARE ADVICE — POSHYC® & POSHYC PARIS®
CARE ADVICE — POSHYC® & POSHYC PARIS®
Every POSHYC® and POSHYC PARIS® accessory is designed to combine innovation, durability, comfort, and luxury aesthetics for everyday use.
Our premium POSHYC® accessories are crafted using high-quality silicone exterior materials combined with reinforced nylon band structures inside for flexibility, resistance, and long-lasting performance.
Easy Care Maintenance
POSHYC® accessories are designed to be easy to clean and maintain.
To clean your accessory:
- simply rinse with clear water,
- use mild soap if needed,
- gently wipe with a soft cloth,
- and allow the accessory to air dry naturally.
No special leather products or professional treatments are required.
Water & Outdoor Resistant
POSHYC® accessories are created for active lifestyles and are resistant to everyday outdoor conditions.
Our materials are designed to support:
- walks,
- beach environments,
- outdoor activities,
- humidity,
- and daily use.
After exposure to saltwater, sand, or dirt, we recommend rinsing the accessory with fresh water before air drying.
Hardware & ClipUp™ Charms Care
To preserve the shine of metallic hardware, crystals, and ClipUp™ interchangeable charms:
- clean gently with a soft microfiber cloth,
- avoid harsh chemicals,
- and store accessories in a dry environment when not in use.
Replacement & Assistance
If a decorative element, ClipUp™ charm, crystal, or accessory component becomes damaged, please contact our support team.
When available, identical replacement parts may be offered.
If the original component is no longer produced, a similar replacement option may be proposed according to the client’s preference.
Shipping and replacement transport costs may apply depending on the request.
POSHYC® Quality Commitment
POSHYC® creations are designed with patented innovation, premium materials, and exclusive interchangeable systems developed for long-term durability and style.
Slight variations, natural wear, and the evolution of materials over time are considered part of the authentic identity and character of each POSHYC® creation.
PRODUCT AVAILABILITY
All products presented on POSHYC.com, including POSHYC® pet accessories and POSHYC PARIS® collections, are either currently available or produced in limited quantities upon order.
Some creations may be part of exclusive drops, limited editions, capsule collections, preorder launches, or handcrafted productions requiring additional preparation time.
If you wish to order significant quantities, wholesale volumes, collaborations, or special productions, please contact our Customer Service team by email or through the contact section of the website.
OPTIMUM WEBSITE EXPERIENCE
To enjoy the best experience while visiting POSHYC.com, we recommend using the latest version of your internet browser.
For optimal browsing and functionality:
- your browser should accept cookies,
- support secure SSL connections,
- and standard browsing mode should be enabled.
Some features, animations, videos, interactive experiences, or checkout functions may not operate perfectly on outdated browsers or certain private browsing settings.
PRODUCT COLORS & VISUAL REPRESENTATION
Every POSHYC® and POSHYC PARIS® product is photographed and presented with careful attention to detail in order to represent colors, materials, textures, and finishes as accurately as possible.
However, slight variations may occur depending on:
- screen settings,
- device displays,
- lighting conditions,
- photography environments,
- and production materials.
Because certain collections include metallic finishes, crystals, reflective hardware, silicone textures, artistic prints, or handcrafted details, visual perception may naturally vary slightly from one device to another.
10-YEAR LIMITED WARRANTY — POSHYC® PET ACCESSORIES
10-YEAR LIMITED WARRANTY — POSHYC® PET ACCESSORIES
POSHYC® pet accessories are covered by a 10-Year Limited Warranty against eligible manufacturing defects under normal intended use conditions.
This warranty reflects our commitment to patented innovation, premium materials, durability, and long-term quality craftsmanship.
Eligible covered products may include:
- collars,
- harnesses,
- leashes,
- hardware systems,
- and selected ClipUp™ accessory structures.
POSHYC® accessories are designed for everyday adventures, outdoor lifestyles, movement, comfort, and long-lasting performance.
Warranty Exclusions
The 10-Year Limited Warranty does not cover:
- normal wear and aging,
- accidental damage,
- chewing or pet destruction,
- misuse,
- improper care,
- cosmetic scratches,
- lost components,
- excessive force,
- unauthorized modifications,
- or damage caused by conditions outside normal intended use.
Decorative elements, interchangeable ClipUp™ charms, crystals, artistic finishes, and limited-edition details may naturally evolve over time depending on usage and environmental exposure.
Warranty Solutions
If an eligible issue occurs during the warranty period, POSHYC® may offer, at its discretion:
- repair,
- replacement,
- equivalent exchange,
- or store credit depending on product availability and evaluation.
If the original product, color, hardware, or component is no longer available, a comparable replacement option may be proposed.
Shipping and handling costs related to warranty claims may apply depending on the destination and request.
Designed To Last
“Designed for years of adventures, movement, and memories.” — POSHYC®
SHIPPING & DELIVERY — POSHYC® & POSHYC PARIS®
1. Shipping Costs
POSHYC® offers complimentary standard shipping on selected orders and destinations during promotional periods.
Shipping rates may vary depending on:
- destination country,
- shipping method selected,
- package dimensions,
- preorder or made-to-order items,
- and carrier availability.
The exact delivery cost and available shipping options will be displayed during checkout before final payment confirmation.
2. Delivery Timeframes
For in-stock items, please allow approximately:
- 2–5 business days for order preparation,
- plus carrier delivery time depending on the selected shipping service and destination.
Certain creations, limited editions, preorder launches, handcrafted products, capsule collections, or made-to-order items may require additional processing time before shipment.
POSHYC® and POSHYC PARIS® ship using trusted international carriers including USPS, UPS, FedEx, DHL, and equivalent logistics partners depending on the destination country.
Estimated delivery times:
- Standard Shipping: approximately 3–7 business days
- Express Shipping: approximately 1–3 business days
- International Shipping: varies depending on customs and local carriers
Please note that delivery times may be extended during holidays, launches, special events, or peak seasonal periods.
3. Order Tracking
Once your order has been shipped, you will receive a tracking confirmation email containing your tracking number and shipping updates.
You may also track your order through your customer account on POSHYC.com.
For additional assistance, please contact our Customer Service team through the Contact section of the website or by email at:
4. Delivery Destinations
POSHYC.com delivers internationally to most countries and regions worldwide.
Orders may be delivered to:
- residential addresses,
- business addresses,
- hotels,
- concierge services,
- and approved delivery locations depending on carrier policies.
5. PO Box Deliveries
For security and delivery confirmation reasons, certain shipping methods and carriers may not accept P.O. Box addresses.
We recommend using a residential, business, or secure physical delivery address whenever possible.
6. Secure Delivery Policy
For security purposes, some orders may require:
- signature confirmation,
- direct recipient delivery,
- or identity verification upon arrival.
Certain luxury, limited-edition, or high-value products may not be eligible for unattended mailbox delivery.
7. Hotel Deliveries
POSHYC® and POSHYC PARIS® can deliver orders to hotels and temporary accommodations.
When placing your order, please provide:
- the full hotel name,
- complete address,
- guest name used for the reservation,
- and your stay dates if necessary.
This helps our Customer Service and logistics partners coordinate delivery within the correct timeframe.
RETURNS, EXCHANGES & WARRANTY — POSHYC® & POSHYC PARIS®
At POSHYC®, every creation is produced with careful attention to design, innovation, craftsmanship, and exclusive patented concepts.
For this reason, POSHYC® and POSHYC PARIS® currently offer:
- exchanges,
- and store credit only.
We do not provide monetary refunds.
If you are not fully satisfied with your purchase, eligible items may be exchanged or converted into store credit subject to the conditions below.
Exchange Eligibility
To qualify for an exchange or store credit:
- items must be returned in unused condition,
- with original packaging,
- original tags,
- and without visible signs of wear, damage, odors, alterations, or misuse.
Requests must be submitted within the eligible return period indicated at delivery.
For hygiene, security, customization, and exclusivity reasons, certain items may be considered final sale, including:
- personalized products,
- custom ClipUp™ combinations,
- limited editions,
- made-to-order pieces,
- worn accessories,
- intimate apparel,
- and selected capsule collections.
Store Credit
Approved returns may be issued as:
- POSHYC® store credit,
- exchange value,
- or replacement product credit.
Store credit may be used toward future purchases on POSHYC.com subject to the applicable terms at the time of use.
Shipping fees, duties, taxes, customs charges, and handling fees are non-refundable.
Lifetime Warranty — POSHYC® Pet Accessories
POSHYC® pet accessories are covered by a limited lifetime warranty against manufacturing defects under normal use conditions.
This includes eligible:
- collars,
- harnesses,
- leashes,
- hardware systems,
- and selected ClipUp™ accessory structures.
The warranty reflects our commitment to innovation, durability, and long-term product quality.
Warranty Exclusions
The lifetime warranty does not cover:
- normal wear and aging,
- accidental damage,
- chewing,
- misuse,
- improper care,
- modifications,
- lost items,
- cosmetic scratches,
- or damage caused by external conditions outside normal intended use.
Decorative elements, interchangeable charms, crystals, artistic finishes, and limited-edition accessories may naturally evolve over time depending on usage.
Replacement Policy
If an eligible component or accessory presents a manufacturing issue, POSHYC® may offer:
- repair,
- replacement,
- equivalent exchange,
- or store credit at our discretion.
If the original model, color, charm, or component is no longer available, a comparable replacement option may be proposed.
Shipping and handling costs related to exchanges or warranty claims may apply depending on the situation and destination country.
Contact & Assistance
For exchanges, warranty requests, or customer assistance, please contact our Customer Service team through the Contact section on:
How much does shipping cost?
Shipping costs vary depending on:
- the destination country,
- shipping method selected,
- package size and weight,
- and the type of products ordered.
Available shipping options and exact delivery costs are automatically calculated and displayed during checkout before payment confirmation.
POSHYC® may occasionally offer complimentary shipping promotions on selected orders, destinations, or special launches.
International orders may also be subject to local customs duties, import taxes, or carrier fees depending on the destination country.