SERVICIO AL CLIENTE

OVERVIEW
This website is operated by POSHYC. Throughout the site, the terms “we”, “us” and “our” refer to POSHYC. POSHYC offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY] 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. 
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more details, please review our Refund Policy: [LINK TO REFUND POLICY] 

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY] 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. 
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall POSHYC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless POSHYC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States. 

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@poshyc.com. 
Our contact information is posted below: 
[INSERT TRADING NAME] 
contact@poshyc.com 
[INSERT BUSINESS ADDRESS] 
[INSERT BUSINESS PHONE NUMBER] 
[INSERT BUSINESS REGISTRATION NUMBER] 
[INSERT VAT NUMBER] This Site is intended for the personal use of individuals interested in learning about the Company or purchasing Company products. This Site is not intended to attract or be used by minors under the age of 18 without verifiable parental consent, and the Company will not knowingly collect personal information from such visitors.

Your Consent

By using this Site, you agree with and accept the terms of this Privacy Policy. Whenever you submit personal information to the Company through this Site or in some other fashion, you consent to the collection, disclosure, use and retention of that information in accordance with this Privacy Policy.

Collection of Information About You

We collect identifying information (“Personal Information”) about users of the Sites and individuals who visit our Physical Locations when you voluntarily provide it in the course of browsing, visit or shopping on the Sites, including to make purchases from the Sites; visit, shop or purchase items in the Physical Locations; voluntarily register or otherwise sign up for information on the Sites or at a Physical Location; or communicate with us via the Sites or at a Physical Location. Users of the Sites and individuals who visit our Physical Locations may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services; to answer surveys, enter contests, and receive notice of other promotional opportunities; and to develop “wishlists” or to make purchases.

The types of identifying Personal Information that we may collect from users of the Sites and Physical Location visitors include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of Poshyc®  products. We use the information that you provide for the following purposes: to respond to your requests, to process your purchases and related transactions, to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up with customers who have items in their shopping carts or to inquire about their use of the Sites. We may combine information we collect on the Sites and through Physical Locations with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.

In addition, if you choose to participate in Poshyc® -sponsored social media activities or offerings, including any links to social media services (e.g., plug-ins) on our Sites, or if you log into our Sites or a portion of our Sites through a social media service or similar tool, such as Log In with Facebook or Sign In with Twitter (whether the use of such tools to sign in is optional or mandatory), any information that these third-party social media websites collect as a function of your using those services or sign-in tools is subject to those respective entities’ own privacy policies. However, if you use those services or sign in to our Sites or a portion of our Sites using such third-party sign-in tools, certain Personal Information and related information from those third-party websites or services will be shared with Poshyc®

 . We will treat this information shared with us in accordance with this Privacy Policy.

Automatic Collection of Information

We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.

Also, we may collect certain information at the individual level, which may be Personal Information under applicable state laws, although it may not always allow us to identify who you are. For example, when you visit the Sites to browse, read, or download information, we automatically collect device and related information that your browser sends to every website you visit, such as your IP address, general location, browser type and language, access times, and referring website addresses. Certain of our Sites may collect precise geolocation where location services are enabled in your device settings. For registered users that are logged in, we may associate automatically collected information with the identifying information. For non-registered users, we generally do not link this device and related information to anything that will allow us to identify users, unless to enforce compliance with our rules or terms of service; to protect our service, Sites, users or others; or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising.

In addition, we also may collect other information, including through “cookies,” “device matching,” “device identifiers,” and/or “web beacons,” as explained below.

Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies, pixels, and similar technologies from the Sites. Cookies are pieces of information that any website may transfer to your browser that are then stored on your device. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the Sites are of greatest interest to the user. Cookies may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.

Most web browsers are set up to accept cookies. You can, however, set your browser to refuse all cookies or to indicate when a cookie is being set. If you choose to decline cookies, some of the functionality of the Sites may be impaired.

Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use, and we may share this information with third parties for the foregoing purposes.

Device Matching: Data collected from one Device when you visit the Sites or other third party websites or applications may be linked to data collected from another Device for the purpose of establishing profiles, analytics, and delivering ads and/or other content or services to you, across such Devices, or it may be transferred to third parties such as online network advertisers for those purposes. For example, we may use the data we receive to determine the probability that a desktop computer and a mobile device belong to the same user and may share this device matching information with third parties to enable them to provide advertising, analytics or other services.

Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags,” or “pixel tags,” are small graphic images on a website or in an email that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers, and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our emails or Sites, or links in third party websites, and by gathering information about the websites you visit before and after visiting our Sites. We use log files to store the data that is collected through Web beacons.

Online advertising networks and similar companies that collect information through cookies, Web beacons, and similar tools over time and across different websites, including upon or following your visit to our Sites, operate on our Sites and collect or receive information from the Sites, and from third party websites or offline sources, and use the information they collect to provide ad measurement services and to tailor ads to users’ interests on our Sites, on third party websites, or via email. For example, third parties, including, but not limited to Google and Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our Sites and elsewhere on the Internet to provide measurement services and target advertisements. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not otherwise currently respond to web browser “do not track” signals or other mechanisms. If we do so in the future, we will describe how we do so in this Privacy Policy.

Choices for Disclosure and Use of Personal Information

You may choose to prevent the Company from disclosing or using your personal information under certain circumstances (“opt out”). You may opt out of any disclosure or use of your personal information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization. Furthermore, even where your personal information is to be disclosed and used in accordance with the stated purposes in this Privacy Policy, you may elect to opt out of such disclosure to and use by a third party that is not acting as an agent of the Company. On the other hand, the Company may disclose your personal information to a third party acting as its agent where this third party agrees in writing to provide at least the same level of privacy protection as is required by this Policy.

Access and Correction

Through your account at the Site, you may access your basic personal information in the possession of the Company and correct inaccuracies of that information in our records. For any other issues concerning the accuracy of your personal information, please contact us in the manner specified in the “Contact Us” section. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances as permitted by applicable privacy legislation.

Security

The Company takes reasonable measures to safeguard your personal information against unauthorized access, disclosure, copying, use or modification, whether or not in electronic format. We use industry-standard technological precautions in an effort to protect your personal information as you transmit it electronically from your computer to this Site and, furthermore, to protect it from loss, misuse and unauthorized access, disclosure, alteration or destruction. Furthermore, the Company requires that employees and third-party administrators/processors access your personal information only on a “need-to-know” basis.

You should keep in mind that no combination of security measures can ever provide guaranteed protection all the time. We caution you that e-mail may be particularly vulnerable to unauthorized interception, eavesdropping, modification and spoofing, and, therefore, you should take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.

PRIVACY RIGHTS FOR CALIFORNIAN RESIDENTS

California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to contact@poshyc.com or by phone. We will respond to these requests for the list within 30 days. Written requests may be sent to Poshyc®.

Requests for this information that come to us through other channels may result in a delayed response.

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically and especially before you provide any personal information to the Company. This Privacy Policy was last updated on February  2025..

LAST UPDATED: February 2025.

© Poshyc® , 2019-2025 All Rights Reserved.

Intended Audience of this Site

This Site is intended for the personal use of individuals interested in learning about the Company or purchasing Company products. This Site is not intended to attract or be used by minors under the age of 18 without verifiable parental consent, and the Company will not knowingly collect personal information from such visitors.

Your Consent

By using this Site, you agree with and accept the terms of this Privacy Policy. Whenever you submit personal information to the Company through this Site or in some other fashion, you consent to the collection, disclosure, use and retention of that information in accordance with this Privacy Policy.

Collection of Information About You

We collect identifying information (“Personal Information”) about users of the Sites and individuals who visit our Physical Locations when you voluntarily provide it in the course of browsing, visit or shopping on the Sites, including to make purchases from the Sites; visit, shop or purchase items in the Physical Locations; voluntarily register or otherwise sign up for information on the Sites or at a Physical Location; or communicate with us via the Sites or at a Physical Location. Users of the Sites and individuals who visit our Physical Locations may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services; to answer surveys, enter contests, and receive notice of other promotional opportunities; and to develop “wishlists” or to make purchases.

The types of identifying Personal Information that we may collect from users of the Sites and Physical Location visitors include name, address, phone number, email address, purchase information and purchase method, and associated information such as credit or debit card information used to facilitate the sale of Poshyc®  products. We use the information that you provide for the following purposes: to respond to your requests, to process your purchases and related transactions, to create a personal customer profile in order to let you know of products or events that may be of interest to you, to streamline future purchases, and for customer service purposes, such as following up with customers who have items in their shopping carts or to inquire about their use of the Sites. We may combine information we collect on the Sites and through Physical Locations with other information we otherwise collect online or offline about users to better tailor marketing or website content, including to measure the effectiveness of our advertising, or for other purposes, such as internal research.

In addition, if you choose to participate in Poshyc® -sponsored social media activities or offerings, including any links to social media services (e.g., plug-ins) on our Sites, or if you log into our Sites or a portion of our Sites through a social media service or similar tool, such as Log In with Facebook or Sign In with Twitter (whether the use of such tools to sign in is optional or mandatory), any information that these third-party social media websites collect as a function of your using those services or sign-in tools is subject to those respective entities’ own privacy policies. However, if you use those services or sign in to our Sites or a portion of our Sites using such third-party sign-in tools, certain Personal Information and related information from those third-party websites or services will be shared with Poshyc®

 . We will treat this information shared with us in accordance with this Privacy Policy.

Automatic Collection of Information

We automatically collect certain aggregate information and other information when you visit the Sites. When in aggregated form, this information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.

Also, we may collect certain information at the individual level, which may be Personal Information under applicable state laws, although it may not always allow us to identify who you are. For example, when you visit the Sites to browse, read, or download information, we automatically collect device and related information that your browser sends to every website you visit, such as your IP address, general location, browser type and language, access times, and referring website addresses. Certain of our Sites may collect precise geolocation where location services are enabled in your device settings. For registered users that are logged in, we may associate automatically collected information with the identifying information. For non-registered users, we generally do not link this device and related information to anything that will allow us to identify users, unless to enforce compliance with our rules or terms of service; to protect our service, Sites, users or others; or for certain online advertising activities relating to our users, including to measure the effectiveness of our advertising.

In addition, we also may collect other information, including through “cookies,” “device matching,” “device identifiers,” and/or “web beacons,” as explained below.

Cookies: We, our service providers, and third parties such as online network advertisers may collect information using cookies, pixels, and similar technologies from the Sites. Cookies are pieces of information that any website may transfer to your browser that are then stored on your device. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Sites before and what areas of the Sites are of greatest interest to the user. Cookies may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on the Sites, which allows us to determine which areas and features are most popular. This information allows us to make improvements to our Sites.

Most web browsers are set up to accept cookies. You can, however, set your browser to refuse all cookies or to indicate when a cookie is being set. If you choose to decline cookies, some of the functionality of the Sites may be impaired.

Device Identifiers: We also may automatically collect an IP address or other unique identifier information (“Device Identifier”) for the computer, mobile device, or other device (collectively, “Device”) you use to access the Sites. A Device Identifier is a number that is automatically assigned to your Device when you access a website or its servers, and our computers identify your Device by its Device Identifier. We may use a Device Identifier to, among other things, administer the Sites, help diagnose problems with our servers, analyze trends, track users' web page movements, help identify you and your shopping cart, and gather broad demographic information for aggregate use, and we may share this information with third parties for the foregoing purposes.

Device Matching: Data collected from one Device when you visit the Sites or other third party websites or applications may be linked to data collected from another Device for the purpose of establishing profiles, analytics, and delivering ads and/or other content or services to you, across such Devices, or it may be transferred to third parties such as online network advertisers for those purposes. For example, we may use the data we receive to determine the probability that a desktop computer and a mobile device belong to the same user and may share this device matching information with third parties to enable them to provide advertising, analytics or other services.

Web Beacons: Web beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags,” or “pixel tags,” are small graphic images on a website or in an email that allow us and third parties to monitor the activity on the Sites or to make cookies more effective. Web beacons allow us, our service providers, and other third parties to gauge and enhance the effectiveness of our marketing on our Sites or on third party websites or other channels by transmitting information about whether you follow links in our emails or Sites, or links in third party websites, and by gathering information about the websites you visit before and after visiting our Sites. We use log files to store the data that is collected through Web beacons.

Online advertising networks and similar companies that collect information through cookies, Web beacons, and similar tools over time and across different websites, including upon or following your visit to our Sites, operate on our Sites and collect or receive information from the Sites, and from third party websites or offline sources, and use the information they collect to provide ad measurement services and to tailor ads to users’ interests on our Sites, on third party websites, or via email. For example, third parties, including, but not limited to Google and Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our Sites and elsewhere on the Internet to provide measurement services and target advertisements. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not otherwise currently respond to web browser “do not track” signals or other mechanisms. If we do so in the future, we will describe how we do so in this Privacy Policy.

Choices for Disclosure and Use of Personal Information

You may choose to prevent the Company from disclosing or using your personal information under certain circumstances (“opt out”). You may opt out of any disclosure or use of your personal information for purposes that are incompatible with the purpose(s) for which it was originally collected or for which you subsequently gave authorization. Furthermore, even where your personal information is to be disclosed and used in accordance with the stated purposes in this Privacy Policy, you may elect to opt out of such disclosure to and use by a third party that is not acting as an agent of the Company. On the other hand, the Company may disclose your personal information to a third party acting as its agent where this third party agrees in writing to provide at least the same level of privacy protection as is required by this Policy.

Access and Correction

Through your account at the Site, you may access your basic personal information in the possession of the Company and correct inaccuracies of that information in our records. For any other issues concerning the accuracy of your personal information, please contact us in the manner specified in the “Contact Us” section. We ask individuals to identify themselves and the information requested to be accessed and amended before processing such requests, and we may decline to process requests in limited circumstances as permitted by applicable privacy legislation.

Security

The Company takes reasonable measures to safeguard your personal information against unauthorized access, disclosure, copying, use or modification, whether or not in electronic format. We use industry-standard technological precautions in an effort to protect your personal information as you transmit it electronically from your computer to this Site and, furthermore, to protect it from loss, misuse and unauthorized access, disclosure, alteration or destruction. Furthermore, the Company requires that employees and third-party administrators/processors access your personal information only on a “need-to-know” basis.

You should keep in mind that no combination of security measures can ever provide guaranteed protection all the time. We caution you that e-mail may be particularly vulnerable to unauthorized interception, eavesdropping, modification and spoofing, and, therefore, you should take special care in deciding what information you send to us via e-mail. Moreover, where you use passwords, ID numbers or other special access features on this Site, it is your responsibility to safeguard them.

PRIVACY RIGHTS FOR CALIFORNIAN RESIDENTS

California resident customers of ours have a right to obtain a list of Personal Information that we may have disclosed to affiliates for their marketing purposes or to unaffiliated third parties for their own marketing purposes. A California customer may contact us and request the general list of Personal Information shared and the companies among which it is shared. This request may be sent electronically by email to contact@poshyc.com or by phone. We will respond to these requests for the list within 30 days. Written requests may be sent to Poshyc®.

Requests for this information that come to us through other channels may result in a delayed response.

Changes to This Privacy Policy

If this Privacy Policy changes, the revised policy will be posted on this Site. Please check back periodically and especially before you provide any personal information to the Company. This Privacy Policy was last updated on March 2025..

LAST UPDATED: March 2025.

© Poshyc® , 2019-2025 All Rights Reserved. 

1. How much is the delivery?

Enjoy complimentary ground shipping on all orders for the USA and Canada. For other destination or different shipment mode, you will be asked to select the shipment method you would prefer as part of the order procedure. Delivery costs depend on the delivery service you select and the destination.

2. How long will delivery take?

Please allow 4-5 business days for orders to be processed and shipped for items that are in stock. Out of stock items will take approximately 5-7 business days to be processed and shipped.

POSHYC ships through USPS, FedEx and UPS within the United States and Canada. We offer Ground, Second Day and Next Day shipping options for US customers. For Ground deliveries in the US and Canada, consider 5-7 business days excluding weekends and holidays.  Note: the carriers can take longer during the busy holiday season so please select your shipping method carefully. For Day Air deliveries in the US and Canada, consider two business days excluding weekends and holidays. For Next Day Air deliveries in the US and Canada, consider one business day excluding weekends and holidays.

For international destination, the delivery time depends on the carrier. You will get more information once you process your order and before you finalize it.

3. How do I track delivery of my order?

To track your order, click the "your account" link.  Login, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone at (305) 334 - 7245 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.

4. Where does Poshyc.com deliver?

Goods purchased via this Website may be delivered to any personal address.  Poshyc.com will not process any order for which a post office box is provided. 

5. Could you deliver to a PO box?

Predominantly for security reasons, Poshyc.com will not process any order for which a P.O. box address has been provided.

6. Can I have my package delivered to my mailbox?

For security reasons, all Poshyc.com packages are personally delivered to their recipients. No package can be dropped off at a mailbox.

7. I am on a business trip. Can you deliver to my hotel?

We can indeed deliver to your hotel. Please provide the name and address of your hotel, as well as the dates that you will be staying there, in the "comments" area when you place your order so that our Customer Service can have your package delivered within the given time frame. If we are unable to deliver within this time frame, we will contact you to give you prior notice.

1. How do I return or exchange an item ordered via Poshyc.com?

We accept returns and exchanges of unworn & undamaged merchandise within 14 days for a full refund or exchange. Merchandise must be accompanied by original packaging and receipt. After 14 days and up to 60 days, merchandise may be returned for store credit that is valid for one year from date of purchase.

Instructions for returning Poshyc merchandise are :

Log into your account, or search for your purchase within the ‘Returns’ section on the   website.

Select the items you wish to return and follow the prompts to complete your request.

Once confirmed you may email or print your prepaid UPS return label for shipment. This must be initiated within the 14-days window.

Include the original receipt.

Pack merchandise in its original packaging.

Use only the original delivery box for shipment. Merchandise returned in different packaging will not be accepted for return.

Affix our return label.

Keep a record of your tracking number.

Drop off your package at a staffed UPS store and collect a receipt for your records (for your closest location please visit www.ups.com) Do not use a drop box location for security.

2. If I give a gift to someone, can that person exchange it for something else?

Only an exchange for a product of an equivalent or higher value is possible (the difference in price must be paid by you or the gift recipient). The gift recipient should contact our Customer Service department by telephone at +1 (305) 334 - 7245 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section. He/she will then be emailed a pre-paid return label.

           Email: contact@poshyc.com Customer Service Phone:+1 (305) 334 - 7245

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@poshyc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@poshyc.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
At POSHYC, we offer a lifetime warranty on all our accessories, allowing you to exchange items at any time. While we accept returns, we do not offer refunds.

Return and Exchange Policy

At POSHYC, we offer a lifetime warranty on all our accessories, allowing you to exchange items at any time. While we accept returns, we do not offer refunds.

Return Process

You have the flexibility to return an item at any time after purchase, given that the item is in the same condition you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at contact@poshyc.com. Items must be returned to:

POSHYC, 488 NE 18TH ST, Miami 33132 Florida USA. (305) 334 - 7245

Once your return is accepted, we’ll send you a shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return inquiries, feel free to contact us at contact@poshyc.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Sale items and gift cards are also non-returnable.

Exchanges

Given our lifetime warranty, you can exchange your item at any time. Simply return the item you have following the steps outlined above and, once accepted, choose your new item.

European Union 14-day Cooling-off Period

For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided that the item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Contact Us

For more information about our return and exchange policies, or if you need assistance with a return or exchange, please contact us at contact@poshyc.com.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds. 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. 
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Here's the adapted Return and Exchange policy based on your conditions:

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**Returns & Exchanges**

At POSHYC, we accept returns for exchange only; no refunds will be issued. You may exchange any unworn and undamaged merchandise at any time due to our lifetime warranty for the product's life. The merchandise must be accompanied by the original packaging and receipt to qualify for an exchange.

**Return Process**

- **Initial 14 Days:** You can exchange merchandise within 14 days of receipt. 
- **Post 14 Days:** After 14 days, you may still return merchandise for an exchange at any time under our lifetime warranty.

Shipping costs are non-refundable.

Please check your merchandise thoroughly upon delivery. If there are any discrepancies with your order upon receipt, please retain all documentation and packaging, and contact us immediately. We are committed to high-quality products and will happily discuss any concerns.

**Non-returnable Items:** Special orders, engraved items, sale items, and custom-ordered items are non-returnable. We do not reimburse any soldering charges or shipping fees.

**Instructions for Returning POSHYC® Merchandise:**

1. Log into your account, or search for your purchase in the ‘Returns’ section on our website.
2. Select the items you wish to return and follow the prompts to initiate an exchange.
3. Email or print your prepaid UPS return label. This must be initiated within the 14-day window.
4. Include the original receipt and pack merchandise in its original packaging.
5. Use the original delivery box for shipment. Merchandise returned in different packaging will not be accepted for exchange.
6. Affix the provided return label.
7. Keep a record of your tracking number.
8. Drop off your package at a staffed UPS store (visit www.ups.com for locations). Do not use a drop box for security reasons.

POSHYC® reserves the right to refuse any return that does not meet these requirements.

**Defects**

POSHYC DOG ACCESSORIES COME WITH A LIFETIME GUARANTEE.

We ensure high-quality standards throughout the manufacturing process. However, if your product shows any defect, contact us within five (5) days from the date of delivery at contact@poshyc.com. Describe the defect and include supporting documents (detailed photos, purchase date, order number, etc.).

After reviewing the information, we may retrieve the product for physical inspection. If a defect is confirmed, we will repair or replace the defective product, subject to availability, or provide a replacement under our lifetime warranty.

**Changes/Cancellations**

If you need to cancel or modify your order, contact customer service as soon as possible. We will attempt to accommodate your request but cannot guarantee changes once processing begins.

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This adapted policy ensures that all terms are clear regarding returns for exchanges only, no refunds, and the lifetime warranty conditions.